Remote Patient Access Specialist: Scheduling & Coordination

Yale New Haven Health; Hamden (CT); Remote; USD 25,000 - 33,000; Full time

Job summary

Yale New Haven Health is seeking a Scheduling Clerk to manage patient appointments and coordinate care with clinicians in a fast-paced environment. You will greet callers, collect required information, and provide guidance on preparation and insurance referrals while ensuring data accuracy.

Responsibilities include rescheduling, using EMR and scheduling software, and maintaining organized records. The role requires teamwork, reliability, and strong attention to detail in a patient-centered

Qualifications

• Minimum of one year of experience in a high-volume scheduling or call-center environment.
• Experience in a physician's office, hospital, or health system preferred.
• Familiarity with medical office workflows and EMR systems.

Responsibilities

• Promptly delivers quality customer service by handling a high volume of incoming calls and gathering required information.
• Schedules patient appointments, procedures, and exams across multiple modalities with minimal conflicts.
• Greeting callers professionally, providing information, education on preparation, and addressing inquiries.
• Verifies patient information to ensure scheduling accuracy and compliance.
• Reschedules or cancels appointments and notifies patients accordingly.
• Uses scheduling software to manage appointments across clinician enterprises.
• Performs other duties as assigned and supports department scheduling needs.
• Assists others with scheduling requirements and maintains departmental knowledge.

Skills

Customer service

Multitasking

Communication

Attention to detail

Teamwork

HIPAA compliance

Medical terminology

Scheduling

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Yale New Haven Health is seeking a Scheduling Clerk to manage patient appointments and coordinate care with clinicians in a fast-paced environment. You will greet callers, collect required information, and provide guidance on preparation and insurance referrals while ensuring data accuracy.

Responsibilities include rescheduling, using EMR and scheduling software, and maintaining organized records. The role requires teamwork, reliability, and strong attention to detail in a patient-centered