Remote Care Access Scheduler & Patient Concierge

Yale New Haven Health Services Corp.; Hamden (CT); Remote; USD 38,000 - 48,000; Full time

Job summary

Yale New Haven Health Services Corp. seeks a Connection Center Scheduler to be the primary entry point for patients into the Yale New Haven Health System aligned clinician enterprise.

You will communicate with patients, caregivers, and stakeholders by phone to coordinate visits, procedures, and exams with accuracy and care. The role requires handling high-volume calls, verifying patient information, and guiding callers on preparation, insurance referrals, and authorizations as needed.

Qualifications

• Minimum of one year experience in a high-volume patient scheduling customer service environment.
• Experience in a physician's office/medical practice, hospital, or health system preferred.
• Familiarity with a call center and appointment scheduling.

Responsibilities

• Promptly delivers quality and accurate customer service by answering a high volume of incoming calls and obtains all required information from the caller.
• Schedules patient appointments, procedures, and/or exams within the YNHHS aligned clinician enterprise and resolves scheduling conflicts, in compliance with scheduling protocols.
• Greet callers professionally, provide necessary information/instruction, educate them on appointment/exam preparation, answers inquiries and concerns, and provide guidance related to insurance referrals or authorizations as needed.
• Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, and/or exams.
• Reschedules or cancels appointments as requested and notifies and/or confirms the change based on patient or provider request.
• Utilizes various computer applications and scheduling software, to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities.
• May perform other duties as assigned.
• Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed.

Skills

Communication skills

Customer service

Multitasking

Detail oriented

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office Suite

EMR system

Scheduling software

Job description

Yale New Haven Health Services Corp. seeks a Connection Center Scheduler to be the primary entry point for patients into the Yale New Haven Health System aligned clinician enterprise.

You will communicate with patients, caregivers, and stakeholders by phone to coordinate visits, procedures, and exams with accuracy and care. The role requires handling high-volume calls, verifying patient information, and guiding callers on preparation, insurance referrals, and authorizations as needed.