Remote Primary Care Access Scheduler

Yale New Haven Health; Hamden (CT); Remote; USD 42,000 - 64,000; Full time

Job summary

Yale New Haven Health is seeking a Connection Center Scheduler to serve as the primary entry for patients into the clinician enterprise. You will answer a high volume of calls, gather patient information, and schedule appointments, procedures, and exams across multiple modalities.

You will greet callers professionally, provide guidance on referrals or authorizations, verify details, and reschedule as needed.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience in a high-volume patient scheduling environment.

Responsibilities

• Delivers quality customer service by answering high volume calls.
• Schedules patient appointments, procedures, and exams across modalities.
• Greet callers professionally and provide information on appointment prep and referrals/authorizations as needed.
• Screens and verifies patient information for scheduling accuracy.
• Reschedules or cancels appointments as requested and notifies patients.
• Utilizes scheduling software to coordinate multiple appointments across modalities.

Skills

Microsoft Office

HIPAA compliance

EMR system

Attention to detail

Education

High school diploma or GED

Tools

Scheduling software

EMR system

Job description

Yale New Haven Health is seeking a Connection Center Scheduler to serve as the primary entry for patients into the clinician enterprise. You will answer a high volume of calls, gather patient information, and schedule appointments, procedures, and exams across multiple modalities.

You will greet callers professionally, provide guidance on referrals or authorizations, verify details, and reschedule as needed.