Patient Access & Scheduling Specialist

Yale New Haven Health Services Corp.; Trumbull (CT); On-site; USD 30,000 - 47,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist - OP to manage patient information, scheduling, and insurance verification across outpatient settings.

The role emphasizes accuracy, patient empathy, and collaboration with physicians and staff to ensure smooth clinic operations. The ideal candidate brings 2–3 years of customer service experience in healthcare, strong communication skills, and proficiency with Epic systems to coordinate complex appointments and

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2–3 years in a customer service environment, preferably in hospital/physician office.
• Strong communication and problem-solving skills with attention to patient needs.

Responsibilities

• Ensure accurate patient information and scheduling across systems for outpatient services.
• Enter and verify insurance eligibility and benefits to support reimbursement.
• Schedule complex and time-sensitive appointments using Epic and other systems.

Skills

Customer service

Scheduling

Communication

Attention to detail

Education

High school diploma or GED

Associate degree preferred

Tools

Epic System

Job description

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist - OP to manage patient information, scheduling, and insurance verification across outpatient settings.

The role emphasizes accuracy, patient empathy, and collaboration with physicians and staff to ensure smooth clinic operations. The ideal candidate brings 2–3 years of customer service experience in healthcare, strong communication skills, and proficiency with Epic systems to coordinate complex appointments and