Patient Services & Scheduling Specialist

Yale New Haven Health; Branford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain patient medical records with a patient-centered approach.

Responsibilities include managing the front desk, processing check-ins, pre-authorizations, and referrals; handling messages, faxes, and mail; reconciling co-pays; and supporting quality improvement with the healthcare team.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience required.
• Prior experience in a physician's office/medical practice, hospital, or health system preferred.
• Excellent organizational, communication, customer service, and teamwork skills.
• Ability to multi-task; EMR experience and MS Office knowledge are preferred.

Responsibilities

• Coordinate front desk activities, greet patients, answer calls, and schedule appointments.
• Maintain patient medical records consistent with policies and procedures.
• Process pre-authorizations for upcoming tests and procedures as needed.
• Track referrals and manage message retrieval, faxes, and mail distribution.
• Collect and reconcile co-payments and payments in Epic per policy.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with patients, families, and healthcare staff from diverse backgrounds.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Multi-tasking

Education

High School degree or equivalent

Tools

EMR experience

Microsoft Office

Job description

Yale New Haven Health Services Corp. is seeking a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain patient medical records with a patient-centered approach.

Responsibilities include managing the front desk, processing check-ins, pre-authorizations, and referrals; handling messages, faxes, and mail; reconciling co-pays; and supporting quality improvement with the healthcare team.