Patient Access & Scheduling Expert

Yale New Haven Health; Fairfield (CT); On-site; USD 52,000 - 65,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Financial Access Specialist - OP to coordinate patient scheduling, verify demographics and insurance, and ensure accurate information flows to billing. This role supports multiple outpatient service areas and requires careful attention to detail and compassionate patient interaction.

You will liaise with physicians, staff, and patients, using Epic templates to manage complex procedures and appointments while upholding service excellence in a fast-paced

Qualifications

• Two to three years' work experience in a customer service environment preferably in hospital/physician office with emphasis on registration, scheduling and all aspects of medical insurance and eligibility requirements preferred.
• Proficiency with Epic scheduling and medical office workflows is desirable.
• Strong communication and problem-solving abilities in a clinical setting.

Responsibilities

• Patient Throughput: obtain and provide information to third party payers to ensure reimbursement.
• Insurance: determine benefits and eligibility; document in systems per policy.
• Complex Appointment Scheduling: schedule complex and time-sensitive appointments in Epic.
• Resource Management/QA: support other outpatient departments and share coverage as needed.
• Customer Service: uphold Standards of Professional Behavior and patient experience.
• Template Management - Addendum: maintain Epic Templates for various locations.
• Performs other duties as assigned by Management.

Skills

Communication

Attention to detail

Multitasking

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Associate degree preferred

Tools

Epic Scheduling System

Job description

Yale New Haven Health is seeking a Patient Financial Access Specialist - OP to coordinate patient scheduling, verify demographics and insurance, and ensure accurate information flows to billing. This role supports multiple outpatient service areas and requires careful attention to detail and compassionate patient interaction.

You will liaise with physicians, staff, and patients, using Epic templates to manage complex procedures and appointments while upholding service excellence in a fast-paced