Remote Patient Access & Scheduling Specialist

Yale New Haven Health; Hamden (CT); Remote; USD 55,000 - 65,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Connection Center Scheduler to handle high-volume calls, gather patient information, and schedule appointments, procedures, and tests across the health system.

The role requires strong customer service, HIPAA compliance, and familiarity with EMR/EHR systems, ensuring accurate records and smooth workflow for providers and patients alike.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a high-volume patient scheduling or similar admin role.
• Familiarity with physician offices, hospitals, or health systems preferred.

Responsibilities

• Answer high-volume calls and collect required information.
• Schedule patient appointments, procedures, and exams per protocols.
• Greet callers professionally and provide information on referrals or authorizations.
• Verify patient information to ensure scheduling accuracy.
• Reschedule or cancel appointments as requested and confirm changes.

Skills

Microsoft Office

Customer service

HIPAA compliance

Scheduling software

EMR/EHR systems

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

Yale New Haven Health Services Corp. is seeking a Connection Center Scheduler to handle high-volume calls, gather patient information, and schedule appointments, procedures, and tests across the health system.

The role requires strong customer service, HIPAA compliance, and familiarity with EMR/EHR systems, ensuring accurate records and smooth workflow for providers and patients alike.