Remote Patient Access Specialist II — Lead & Mentor

R1 RCM; United States; Remote; USD 23,000 - 32,000; Full time

Job summary

R1 RCM Inc. is hiring for a Patient Services Associate in the United States. You will interact with patients by phone, enter information electronically, verify insurance, and provide excellent customer service. Experience in healthcare revenue cycle is preferred, with at least two years in related roles.

This remote-capable position offers a supportive team, training, and the chance to contribute to streamlined billing processes while working from home or a hybrid setting.

Qualifications

• Minimum of 2 years of experience.
• High School or equivalent education.

Responsibilities

• Interacts with client hospital patients via telephone using appropriate scripting to ensure the patient’s medical record is current.
• Accurate entry of information electronically.
• Initiates contact with insurance companies via website, fax, or telephone using appropriate scripting to ensure the required level of benefit and pre-certification/authorization requirements are obtained.
• Provides excellent customer service to all patients while working through patient-raised issues and recommends appropriate solutions.
• Mentorship of new hires.
• Leads the local R1 Entri team in completing assigned responsibilities for the work area.

Education

High School or equivalent

Job description

R1 RCM Inc. is hiring for a Patient Services Associate in the United States. You will interact with patients by phone, enter information electronically, verify insurance, and provide excellent customer service. Experience in healthcare revenue cycle is preferred, with at least two years in related roles.

This remote-capable position offers a supportive team, training, and the chance to contribute to streamlined billing processes while working from home or a hybrid setting.