Remote Patient Financial Counselor

R1 RCM, Inc.; Evansville (IN); Remote; USD 21,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a Financial Counseling Representative to support hospitals and patients by coordinating prepays, identifying assistance programs, and guiding enrollment in Medicaid or other aid options.

You will collaborate with clinical and case management teams to determine eligibility and coverage while advocating for the patient’s financial needs. This remote US-based role offers a base pay range with opportunities for growth as you help patients navigate benefits, secure coverage,

Qualifications

• Initiate process for collecting prepays due and follow up to maximize collection.
• Identify hospital and public financial assistance programs for patients unable to meet obligations.
• Assist patients and families in completing assistance applications and determine eligibility.
• Counsel patients regarding insurance benefits and financial assistance options.
• Contact insurance carriers and websites for non-automated eligibility and advocate for the patient.
• Notify supervisor of potential delays for elective procedures and testing.
• Perform other duties and projects as assigned.

Responsibilities

• Initiate process for collecting prepays due and perform follow up activity to ensure maximum collection is achieved.
• Identify hospital, public financial assistance programs for patients unable to meet their financial obligations.
• Work with Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage.
• Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Contact/check insurance carriers and websites for non-automated eligibility and act as an advocate for the patient.
• Notify manager, physician and servicing department of possible delay of service for any elective, urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.
• Perform all other duties and projects as assigned.

Education

High School - Equivalent experience will be considered

Job description

R1 RCM Inc. is seeking a Financial Counseling Representative to support hospitals and patients by coordinating prepays, identifying assistance programs, and guiding enrollment in Medicaid or other aid options.

You will collaborate with clinical and case management teams to determine eligibility and coverage while advocating for the patient’s financial needs. This remote US-based role offers a base pay range with opportunities for growth as you help patients navigate benefits, secure coverage,