Remote Patient Access Specialist — Behavioral Health

Beth Israel Lahey Health; Woburn (MA); Remote; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health seeks a Patient Access Representative to ensure a welcoming patient experience when accessing behavioral health services. You will verify demographics and insurance, explain financial responsibilities, and route questions to the right departments while maintaining patient confidentiality.

This remote role supports a Monday-Friday 10:00 AM–6:00 PM schedule with every other Sunday required, and requires familiarity with EHR systems and medical terminology to coordinate

Qualifications

• High school diploma or equivalent required.
• 1–3 years healthcare, patient access, registration, or customer service experience.
• Strong understanding of health insurance; behavioral health experience preferred.
• Proficiency with Microsoft Office and web-based applications.
• Knowledge of medical terminology and EHR systems.
• Excellent communication and customer service skills.
• Call center experience preferred.
• Bilingual candidates encouraged to apply.

Responsibilities

• Register patients and verify demographic and insurance information.
• Confirm insurance eligibility and apply appropriate coverage and guarantor information.
• Communicate financial responsibility and refer patients to Financial Counseling as needed.
• Serve as a liaison between Behavioral Health programs and Patient Access.
• Coordinate coverage changes and authorization updates.
• Maintain accurate records within the electronic health record (EHR) system.

Skills

Communication

Customer service

Call center

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Web-based applications

Job description

Beth Israel Lahey Health seeks a Patient Access Representative to ensure a welcoming patient experience when accessing behavioral health services. You will verify demographics and insurance, explain financial responsibilities, and route questions to the right departments while maintaining patient confidentiality.

This remote role supports a Monday-Friday 10:00 AM–6:00 PM schedule with every other Sunday required, and requires familiarity with EHR systems and medical terminology to coordinate