Patient Access Rep

Northeast Behavioral Health Corporation; Woburn (MA); Remote; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health seeks a Patient Access Representative to ensure a welcoming patient experience when accessing behavioral health services. You will verify demographics and insurance, explain financial responsibilities, and route questions to the right departments while maintaining patient confidentiality.

This remote role supports a Monday-Friday 10:00 AM–6:00 PM schedule with every other Sunday required, and requires familiarity with EHR systems and medical terminology to coordinate

Qualifications

• High school diploma or equivalent required.
• 1–3 years healthcare, patient access, registration, or customer service experience.
• Strong understanding of health insurance; behavioral health experience preferred.
• Proficiency with Microsoft Office and web-based applications.
• Knowledge of medical terminology and EHR systems.
• Excellent communication and customer service skills.
• Call center experience preferred.
• Bilingual candidates encouraged to apply.

Responsibilities

• Register patients and verify demographic and insurance information.
• Confirm insurance eligibility and apply appropriate coverage and guarantor information.
• Communicate financial responsibility and refer patients to Financial Counseling as needed.
• Serve as a liaison between Behavioral Health programs and Patient Access.
• Coordinate coverage changes and authorization updates.
• Maintain accurate records within the electronic health record (EHR) system.

Skills

Communication

Customer service

Call center

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Web-based applications

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a Patient Access Representative to support our Behavioral Health programs. This role is responsible for ensuring that the patient experience in accessing care at BILH BS is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Ensures that all proper patient financial and demographic information is obtained and processed so BILH BS is fully reimbursed for clinical services provided. Handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by directing to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient.

Job Description: Remote position with a Monday-Friday schedule, 10:00 AM-6:00 PM, and every other Sunday required (Sunday-Thursday schedule during assigned weekends).

Key Responsibilities

• Register patients and verify demographic and insurance information.
• Confirm insurance eligibility and apply appropriate coverage and guarantor information.
• Communicate financial responsibility and refer patients to Financial Counseling as needed.
• Serve as a liaison between Behavioral Health programs and Patient Access.
• Coordinate coverage changes and authorization updates.
• Maintain accurate records within the electronic health record (EHR) system.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of related healthcare, patient access, registration, or customer service experience.
• Strong understanding of health insurance; behavioral health experience preferred.
• Proficiency with Microsoft Office and web-based applications.
• Knowledge of medical terminology and EHR systems.
• Excellent communication and customer service skills.
• Call center experience preferred.
• Bilingual candidates are encouraged to apply.

Pay Range

Pay Range: $20.50 - $27.59. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Culture & Benefits

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. While you're busy caring for and supporting our patients, we take care of you.

Equal Opportunity Employer

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.