Remote Patient Access Specialist - Behavioral Health

Beth Israel Lahey Health; United States; Remote; USD 58,741,000 - 79,056,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to support Behavioral Health programs. The role ensures a welcoming patient experience and accurate data for full reimbursement.

Key tasks include registering patients, verifying insurance, and coordinating with Financial Counseling while maintaining EHR records. Qualifications include a high school diploma and 1–3 years in healthcare or customer service, with knowledge of insurance and EHR systems.

Qualifications

• High school diploma or equivalent.
• 1-3 years of related healthcare, patient access, registration, or customer service experience.
• Strong understanding of health insurance; behavioral health experience preferred.
• Proficiency with Microsoft Office and web-based applications.
• Knowledge of medical terminology and EHR systems.
• Excellent communication and customer service skills.
• Call center experience preferred.
• Bilingual candidates encouraged to apply.

Responsibilities

• Register patients and verify demographic and insurance information.
• Confirm insurance eligibility and apply appropriate coverage and guarantor information.
• Communicate financial responsibility and refer patients to Financial Counseling as needed.
• Serve as a liaison between Behavioral Health programs and Patient Access.
• Coordinate coverage changes and authorization updates.
• Maintain accurate records within the electronic health record (EHR) system.

Skills

Healthcare experience

Communication skills

Microsoft Office

EHR systems

Bilingual

Call center experience

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to support Behavioral Health programs. The role ensures a welcoming patient experience and accurate data for full reimbursement.

Key tasks include registering patients, verifying insurance, and coordinating with Financial Counseling while maintaining EHR records. Qualifications include a high school diploma and 1–3 years in healthcare or customer service, with knowledge of insurance and EHR systems.