Remote Patient Access Specialist

ATI Physical Therapy, Inc.; United States; Remote; USD 24,000 - 32,000; Full time

Job summary

ATI Physical Therapy, Inc. is seeking a Remote Call Center Agent to be the first point of care for patients and referral partners. You will handle inbound/outbound calls, schedule appointments, and document patient data with empathy and accuracy.

This role thrives in a metric‑driven environment and requires reliable remote work habits and strong communication. Ideal candidates have 1+ year in customer service, familiarity with HIPAA, and experience with contact center platforms.

Qualifications

• High School Diploma or equivalent.
• Some accredited post‑secondary education preferred in medical office coursework.
• 1+ year in a customer service environment; healthcare or patient access experience is a plus.
• Remote work experience with strong self‑management and communication skills.

Responsibilities

• Handle inbound and outbound calls from patients and referral sources; schedule appointments; verify and capture required data.
• Follow approved scripts and referral intake workflows; support all work queues within SLA.
• Demonstrate empathy, warmth, and confidence on every call with clear next steps.
• Collaborate with internal partners; participate in huddles, trainings, coaching, and feedback loops.

Skills

Customer service

Call center

Communication

Multitasking

Empathy

Attendance reliability

Education

High School Diploma

Post-secondary coursework (medical office)

Tools

RingCentral

NICE CXOne

Five9

EHR systems

Job description

ATI Physical Therapy, Inc. is seeking a Remote Call Center Agent to be the first point of care for patients and referral partners. You will handle inbound/outbound calls, schedule appointments, and document patient data with empathy and accuracy.

This role thrives in a metric‑driven environment and requires reliable remote work habits and strong communication. Ideal candidates have 1+ year in customer service, familiarity with HIPAA, and experience with contact center platforms.