Remote Trainer for Patient Access Center Operations

ATI Physical Therapy, Inc.; United States; Remote; USD 57,000 - 63,000; Full time

Job summary

ATI Physical Therapy, Inc. is seeking a Training Specialist to lead new hire onboarding for the Access Management team in a virtual setting.

You will guide sessions, track learner progress, and maintain comprehensive training records to ensure readiness for production roles. The role requires strong facilitation skills, comfort with data-driven decisions, and proficiency in MS Office and learning technologies.

Qualifications

• Minimum: high school diploma or equivalent.
• Preferred: Bachelor's degree in Education, Training & Development, Communications, Business, Healthcare Administration, or related field
• Minimum Experience: 2+ years in a contact center with training/coaching
• Must-read: ability to read quality scorecards or performance reports for training decisions
• Proficiency with MS Office and Teams
• Nice-to-have: 4+ years in contact center training content creation
• Nice-to-have: experience with cloud contact center (Zoom Contact Center) and LMS like Absorb
• Nice-to-have: training content tools such as Articulate 360, Rise, Camtasia
• Nice-to-have: exposure to AI-enabled contact center capabilities
• Nice-to-have: healthcare/patient access exposure
• Nice-to-have: bilingual EN/ES
• Nice-to-have: learning certifications like ATD CPTD

Responsibilities

• Facilitate and manage new hire onboarding classes for Access Management employees in a virtual environment, serving as the primary instructor for new hire training programs.
• Monitor learner progress, coaching, attendance, assessments, and readiness, providing feedback and support as needed.
• Maintain training records, attendance documentation, learner evaluations, and other training-related reporting requirements.
• Curriculum maintenance, updates, job aids, learning resources, and onboarding improvements based on business needs and learner feedback.
• Partner with Training, Quality, and Operations leaders to support employee readiness and successful transition into production roles.
• Continuing education, retraining, upskilling, and special training initiatives.
• Training administration, records, reporting, attendance tracking, and evaluations.
• Knowledge management, training repositories, and documentation libraries.
• Cross-functional projects, process improvement initiatives, and organizational support.

Education

Bachelor's degree (preferred)

High school diploma (required)

Tools

Microsoft Word

Excel

PowerPoint

Teams

Job description

ATI Physical Therapy, Inc. is seeking a Training Specialist to lead new hire onboarding for the Access Management team in a virtual setting.

You will guide sessions, track learner progress, and maintain comprehensive training records to ensure readiness for production roles. The role requires strong facilitation skills, comfort with data-driven decisions, and proficiency in MS Office and learning technologies.