Remote Contact Center Agent - Bilingual (Spanish Preferred)

ATI Physical Therapy, Inc.; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

ATI Physical Therapy is seeking a remote Patient Access Specialist to support high-volume call-center operations in the United States. You will schedule appointments, document accounts, and perform follow-up tasks within defined SLAs while maintaining strict HIPAA privacy standards.

The role requires meeting KPIs for quality, productivity, and accuracy, excellent communication, and a distraction-free home workspace with reliable internet access.

Qualifications

• High school diploma and prior customer service or call center experience required.
• Bilingual Spanish preferred; must have a distraction-free workspace and 75 Mbps internet.

Responsibilities

• Schedule appointments, document accounts, and complete follow-up work within SLAs.
• Meet KPIs for quality, productivity, and accuracy while protecting PHI under HIPAA.

Skills

Customer service

Call center experience

Bilingual Spanish

Education

High school diploma

Job description

ATI Physical Therapy is seeking a remote Patient Access Specialist to support high-volume call-center operations in the United States. You will schedule appointments, document accounts, and perform follow-up tasks within defined SLAs while maintaining strict HIPAA privacy standards.

The role requires meeting KPIs for quality, productivity, and accuracy, excellent communication, and a distraction-free home workspace with reliable internet access.