Bilingual Contact Center Agent - Patient Access - Spanish-Speaking (Fully Remote)

ATI Physical Therapy, Inc.; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

ATI Physical Therapy is seeking a remote Patient Access Specialist to support high-volume call-center operations in the United States. You will schedule appointments, document accounts, and perform follow-up tasks within defined SLAs while maintaining strict HIPAA privacy standards.

The role requires meeting KPIs for quality, productivity, and accuracy, excellent communication, and a distraction-free home workspace with reliable internet access.

Qualifications

• High school diploma and prior customer service or call center experience required.
• Bilingual Spanish preferred; must have a distraction-free workspace and 75 Mbps internet.

Responsibilities

• Schedule appointments, document accounts, and complete follow-up work within SLAs.
• Meet KPIs for quality, productivity, and accuracy while protecting PHI under HIPAA.

Skills

Customer service

Call center experience

Bilingual Spanish

Education

High school diploma

Job description

• First point of care for patients and referral partners in a high-volume call center.
• Remote role requiring self-discipline and consistency in a queue-based environment.

Responsibilities:

• Schedule appointments, document accounts, and complete follow-up work within SLAs.
• Meet KPIs for quality, productivity, and accuracy while protecting PHI under HIPAA.

Qualifications:

• High school diploma and prior customer service or call center experience required.
• Bilingual Spanish preferred; must have a distraction-free workspace and 75 Mbps internet.

ATI Physical Therapy

ATI is a national healthcare company specializing in physical therapy and patient access services. It fosters a metrics-driven, team-oriented culture focused on delivering empathetic patient experiences.