Remote Patient Access Specialist

ATI Physical Therapy; Downers Grove (IL); Remote; USD 24,108 - 31,326; Full time

Job summary

ATI Health is seeking an Access Management Agent for a remote position based in the US. The successful candidate will manage patient intake and scheduling while meeting KPIs in a high-volume call center. Responsibilities include managing inbound and outbound calls, ensuring compliance with HIPAA, and providing empathetic support. A high school diploma is required, with preference for bilingual candidates. The salary ranges from $17.50 to $22.74 per hour.

Qualifications

• Prior customer service ideally in a contact center with the ability to manage 50+ calls per day.
• Proven success working from KPIs like quality and adherence.
• Bilingual, Spanish-speaking is highly preferred.

Responsibilities

• Handle inbound and outbound calls, verifying data and scheduling appointments.
• Meet individual KPI benchmarks for call volume and accuracy.
• Identify barriers to scheduling and guide patients toward solutions.

Skills

Excellent phone skills

Strong verbal and written communication

Empathy and emotional intelligence

Multitasking & systems navigation

Education

High School Diploma or equivalent

Some accredited post-secondary education

Tools

RingCentral

NICE CXOne

Five9

Job description

ATI Health is seeking an Access Management Agent for a remote position based in the US. The successful candidate will manage patient intake and scheduling while meeting KPIs in a high-volume call center. Responsibilities include managing inbound and outbound calls, ensuring compliance with HIPAA, and providing empathetic support. A high school diploma is required, with preference for bilingual candidates. The salary ranges from $17.50 to $22.74 per hour.