Remote Patient Access Agent — Empathetic Scheduling

ATI Physical Therapy, Inc.; Oregon; Híbrido; USD 24.000 - 32.000; Jornada completa

Descripción de la vacante

ATI Physical Therapy is seeking a Call Center Agent (Patient Access Management Agent) to be the first point of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction.

In a medium-to-high-volume queue-based environment, you will schedule appointments, document accounts, complete follow-up work, and collaborate with internal partners while maintaining HIPAA compliance and patient privacy.

Formación

• Minimum education: High School Diploma or equivalent.
• Preferred: some accredited post-secondary education in medical terminology or related field.

Responsabilidades

• Handle medium to high-volume inbound/outbound calls; verify data and schedule appointments.
• Meet KPI benchmarks for call volume, productivity, and accuracy while safeguarding PHI/HIPAA.
• Identify barriers to scheduling and escalate to resolve with clear, compassionate communication.
• Participate in huddles, trainings, coaching, and feedback loops to improve workflows.

Conocimientos

Customer service

Communication

Empathy

Attention to detail

Educación

High School Diploma or equivalent

Herramientas

RingCentral

NICE CXOne

Five9

EHR scheduling systems

Descripción del empleo

ATI Physical Therapy is seeking a Call Center Agent (Patient Access Management Agent) to be the first point of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction.

In a medium-to-high-volume queue-based environment, you will schedule appointments, document accounts, complete follow-up work, and collaborate with internal partners while maintaining HIPAA compliance and patient privacy.