Remote Bilingual Patient Access Specialist

ATI Physical Therapy, Inc.; Downers Grove (IL); Remote; USD 24,000 - 32,000; Full time

Job summary

ATI Physical Therapy, Inc. is seeking a Call Center Agent to be the first point of contact for patients and referral partners. You will handle scheduling, document accounts, and support workflows with empathy and accuracy.

This remote role operates in a highly visible, KPI-driven environment, with possible evenings and weekends. Bilingual Spanish proficiency is preferred to support diverse patient access.

Qualifications

• Excellent inbound/outbound phone skills with empathy and accuracy.
• Ability to manage a medium to high-volume call environment.
• Comfort working in a remote, KPI-driven setting.
• Bilingual Spanish proficiency preferred.

Responsibilities

• Handle patient intake and scheduling via inbound/outbound calls.
• Meet KPI benchmarks for quality, adherence, and productivity.
• Identify barriers and escalate to achieve one-call resolution.
• Participate in huddles and training to improve workflows.

Skills

Phone skills

Empathy

Communication

Remote work

Multitasking

Issue resolution

Education

High School Diploma or equivalent

Post-secondary education in medical terminology (preferred)

Tools

RingCentral

NICE CXOne

Five9

EHR scheduling systems

Job description

ATI Physical Therapy, Inc. is seeking a Call Center Agent to be the first point of contact for patients and referral partners. You will handle scheduling, document accounts, and support workflows with empathy and accuracy.

This remote role operates in a highly visible, KPI-driven environment, with possible evenings and weekends. Bilingual Spanish proficiency is preferred to support diverse patient access.