Remote Patient Access Scheduler - Call Center Pro

ATI Physical Therapy, Inc.; United States; Remote; USD 24,000 - 32,000; Full time

Job summary

ATI Physical Therapy is seeking a remote Call Center Agent (Patient Access Management Agent) to serve as the first contact for patients and referral partners. You will schedule appointments, document accounts, and follow referral intake workflows in a high-volume, KPI-driven setting.

Success requires empathy, accurate data handling, and strong communication across teams, with flexible evening/weekend hours as needed for coverage and service excellence.

Qualifications

• Prior customer service ideally in contact center/call center with medium to high-volume calls.
• KPIs include quality, adherence, productivity.

Responsibilities

• Handle inbound/outbound calls; verify data; schedule appointments; complete documentation.
• Meet KPIs for call volume, productivity, and accuracy; protect PHI and HIPAA compliance.
• Identify and address barriers to scheduling; guide patients to solutions; escalate as needed for one-call resolution.
• Participate in huddles, trainings, coaching, and feedback loops to improve workflows.

Skills

Inbound/Outbound calls

Empathy

Active listening

Data entry

HIPAA compliance

Education

High School Diploma or equivalent

Tools

RingCentral

NICE CXOne

Five9

EHR scheduling systems

Job description

ATI Physical Therapy is seeking a remote Call Center Agent (Patient Access Management Agent) to serve as the first contact for patients and referral partners. You will schedule appointments, document accounts, and follow referral intake workflows in a high-volume, KPI-driven setting.

Success requires empathy, accurate data handling, and strong communication across teams, with flexible evening/weekend hours as needed for coverage and service excellence.