Remote Patient Access Specialist

Mass General Brigham; Somerville (MA); Remote; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham in Massachusetts is seeking a Patient Access/Registration professional to ensure smooth check-in and discharge, collect demographics, verify insurance, and explain procedures.

You will greet patients, schedule appointments, process payments, obtain pre-authorization, and handle questions while escalating complex issues to senior staff as needed. A High School Diploma is required, with 1-2 years of related experience.

Qualifications

• High School Diploma or Equivalent required.
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.

Responsibilities

• Greet patients in a professional and friendly manner.
• Collect and verify patient demographic and insurance information, and enter information into systems.
• Schedule appointments and confirm patient information.
• Explain insurance and billing policies/procedures to patients.
• Process payments and provide receipts.
• Obtain pre-authorization for procedures as needed.
• Handle patient questions and escalate complex issues to patient access senior staff or manager.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

High School Diploma or Equivalent

Job description

Mass General Brigham in Massachusetts is seeking a Patient Access/Registration professional to ensure smooth check-in and discharge, collect demographics, verify insurance, and explain procedures.

You will greet patients, schedule appointments, process payments, obtain pre-authorization, and handle questions while escalating complex issues to senior staff as needed. A High School Diploma is required, with 1-2 years of related experience.