Remote Patient Access Associate

Mass General Brigham (Enterprise Services); Somerville (MA); Remote; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking a Patient Access professional to ensure smooth check-in and discharge processes with top-tier customer service. You will collect patient information, verify insurance, and clearly explain policies while supporting a remote role with flexible hours.

The position requires strong communication, attention to detail, and basic computer skills in a fast-paced environment. On-site duties may be required at designated locations.

Qualifications

• Knowledge of medical terminology and insurance verification procedures preferred.
• Experience in admitting, scheduling, registration, or insurance verification is preferred (1–2 years).
• Excellent communication and interpersonal skills required.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information and enter into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Address patient questions and escalate complex cases to senior staff

Skills

Medical terminology

Multi-tasking

Communication

Attention to detail

Basic computer skills

Education

High School Diploma or equivalent

Job description

Mass General Brigham is seeking a Patient Access professional to ensure smooth check-in and discharge processes with top-tier customer service. You will collect patient information, verify insurance, and clearly explain policies while supporting a remote role with flexible hours.

The position requires strong communication, attention to detail, and basic computer skills in a fast-paced environment. On-site duties may be required at designated locations.