Patient Access & Registration Lead

Mass General Brigham - Salem Hospital; Salem (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a patient registration supervisor to oversee the admission and registration process at the North Shore Medical Center site. The role ensures accurate collection of patient demographics and insurance information while coordinating admissions with clinicians and admitting staff.

The position requires leadership and strong communication to guide a team of registration specialists, verify coverage, explain billing options, and maintain privacy compliance.

Qualifications

• Education: High School Diploma or equivalent required; Bachelor's in related field preferred.
• Experience: 3-5 years in healthcare registration or patient accounts.
• Knowledge: familiarity with healthcare registration, insurance verification, and billing processes.

Responsibilities

• Oversee patient registration process for timely and accurate collection of patient information.
• Verify insurance coverage and document information accurately.
• Coordinate patient admissions with healthcare providers and staff.
• Provide financial counseling on insurance, billing, and payment options.
• Support and train a team of registration staff; provide guidance.
• Ensure compliance with privacy laws and healthcare regulations.

Skills

Leadership

Supervisory

Communication

Attention to detail

Problem solving

EHR

Registration software

Education

High School Diploma or equivalent

Bachelor's degree related field preferred

Tools

Electronic Health Records (EHR)

Registration software

Job description

Mass General Brigham is seeking a patient registration supervisor to oversee the admission and registration process at the North Shore Medical Center site. The role ensures accurate collection of patient demographics and insurance information while coordinating admissions with clinicians and admitting staff.

The position requires leadership and strong communication to guide a team of registration specialists, verify coverage, explain billing options, and maintain privacy compliance.