Patient Access Associate: Check-In, Scheduling & Insurance

Partner's Healthcare; Boston (MA); Vor Ort; USD 24.000 - 35.000; Vollzeit

Zusammenfassung

Mass General Brigham is seeking a Patient Access/Registration professional at 75 Francis Street to support smooth patient check-in and discharge with strong customer service. The role includes collecting demographics and insurance data, scheduling, and explaining billing policies in a fast-paced hospital setting.

The position emphasizes accurate data entry, insurance verification, and the ability to handle questions while escalating complex issues to senior staff as needed.

Qualifikationen

• Education: High School Diploma or Equivalent required.
• Can this role accept experience in lieu of a degree? No
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred.
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Aufgaben

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Kenntnisse

Medical terminology

Fast-paced

Communication

Attention to detail

Computer skills

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Mass General Brigham is seeking a Patient Access/Registration professional at 75 Francis Street to support smooth patient check-in and discharge with strong customer service. The role includes collecting demographics and insurance data, scheduling, and explaining billing policies in a fast-paced hospital setting.

The position emphasizes accurate data entry, insurance verification, and the ability to handle questions while escalating complex issues to senior staff as needed.