Remote Patient Access & Scheduling Specialist

Essentia Health; Fargo (ND); Hybrid; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Fargo, ND is seeking a Patient Access Representative with a focus on front-desk registration, scheduling, and billing support. The role involves interviewing patients, collecting demographic and financial data, and coordinating with the clinical team to ensure accurate registration and cost estimates.

The position offers a shift from 2:30 PM to 11:00 PM with day rotations and potential remote/hybrid options.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and health information.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Performs point of service data collection and collects co-payments.
• Maintains work queues and follows supervisor guidance.
• Delivers high level of customer service with patients and colleagues.
• Answers phone calls, schedules appointments, and coordinates with clinical team.
• Sanitizes registration equipment and restocks supplies.
• Performs other clerical duties as assigned.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Customer service

Data entry

Scheduling

Phone etiquette

Job description

Essentia Health in Fargo, ND is seeking a Patient Access Representative with a focus on front-desk registration, scheduling, and billing support. The role involves interviewing patients, collecting demographic and financial data, and coordinating with the clinical team to ensure accurate registration and cost estimates.

The position offers a shift from 2:30 PM to 11:00 PM with day rotations and potential remote/hybrid options.