Patient Access Representative

Essentia Health; Bismarck (ND); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Essentia Health - Mid Dakota Women's Center in Bismarck is seeking a patient access professional to greet customers, gather demographics, and coordinate registration and scheduling. You will provide cost estimates and itineraries for upcoming appointments and act as a liaison between patients and virtual registration staff.

The role requires strong customer service, accuracy in data collection, and the ability to manage payments and scheduling in a fast-paced environment.

Qualifications

• Interviews patients to obtain demographic and financial information for registration and billing.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Performs point of service data collection, including co-pays and down payments, and reconciles cash drawer.

Responsibilities

• Interviews patients to obtain complete demographic details and financial information.
• Obtains insurance cards and IDs and updates medical records.
• Collects co-pays, reconciles cash drawer, and reports deposits.
• Maintains assigned work queues and supports clinic operations.
• Answers calls, schedules appointments, and assists clinical team as needed.
• Sanitizes registration equipment and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Customer service

Interviews patients

Phone etiquette

Scheduling appointments

Cash handling

Education

Healthcare Business Insight: Patient Access Certification Level 2

Job description

Building Location: Essentia Health - Mid Dakota Women's Center - Bismarck Department: 1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications

Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Licensure/Certification Qualifications

FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: -

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance.

• medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs
• 401(k) plan with employer contributions to help you plan for the future
• training, tuition reimbursement, and educational programs
• flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health

Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Find more than a job. Find more in yourself. Find your calling.

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Our Values

• Quality
• Hospitality
• Respect
• Joy
• Justice
• Stewardship
• Teamwork

Equal Opportunity/Affirmative Action Employer

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.