Patient Access & Scheduling Coordinator (Hybrid)

Essentia Health; Duluth (MN); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Job summary

Essentia Health in Duluth, MN is seeking a friendly Patient Access Representative to greet patients and manage the registration process, both in person and via virtual interactions. You will collect demographic and financial information and provide cost estimates for upcoming visits.

You will coordinate with the clinical team, schedule follow-ups, and ensure accurate data capture for billing and compliance, while delivering compassionate service to patients and families in a fast-paced setting.

Qualifications

• Experience as Patient Access Representative or Scheduler.
• Certification within six months of hire.
• Strong customer service and communication skills.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Performs point-of-service data collection, including collecting co-payments and down payments.
• Maintains work queues and assists clinical team as needed.
• Answers calls, schedules appointments, and refers to clinical team as needed.

Skills

Customer service

Communication skills

Phone etiquette

Education

Healthcare Business Insight Patient Access 2nd Level Certification

Job description

Essentia Health in Duluth, MN is seeking a friendly Patient Access Representative to greet patients and manage the registration process, both in person and via virtual interactions. You will collect demographic and financial information and provide cost estimates for upcoming visits.

You will coordinate with the clinical team, schedule follow-ups, and ensure accurate data capture for billing and compliance, while delivering compassionate service to patients and families in a fast-paced setting.