Patient Access & Scheduling Specialist

Essentia Health; Moorhead (MN); On-site; USD 24,000 - 36,000; Full time

Job summary

Essentia Health in Moorhead, MN is seeking a Patient Access Representative to greet patients, collect demographic and financial information, and ensure accurate registration and billing data across in-person and virtual interactions.

You will liaise with Virtual Registration Representatives and Patient Schedulers, complete checkout, and schedule follow-ups per physician orders while providing patients with cost estimates and travel itineraries for upcoming appointments.

Qualifications

• Interview patients to obtain demographic and financial information.
• Experience with patient access and registration processes is preferred.
• Ability to provide cost estimates and scheduling information.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Skills

Patient registration

Customer service

Interviews patients

Data entry

Scheduling appointments

Cash handling

Education

Patient Access Certification (2nd Level)

Job description

Essentia Health in Moorhead, MN is seeking a Patient Access Representative to greet patients, collect demographic and financial information, and ensure accurate registration and billing data across in-person and virtual interactions.

You will liaise with Virtual Registration Representatives and Patient Schedulers, complete checkout, and schedule follow-ups per physician orders while providing patients with cost estimates and travel itineraries for upcoming appointments.