Patient Access Representative

Essentia Health; Wahpeton (ND); Presencial; USD 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

401(k) plan with employer matching

Tuition reimbursement

Flexible scheduling

Resumo da oferta

Essentia Health is seeking a Registration Associate at Wahpeton Clinic to greet patients and guide them through the registration and checkout process. You will collect demographic and financial data, verify insurance information, and coordinate appointment scheduling with the care team.

The role requires strong customer service, attention to detail, and ability to handle cash transactions. Training and benefits accompany this full-time position in a clinic setting.

Qualificações

• Experience as Patient Access Representative or Patient Scheduler preferred.
• No educational requirement.

Responsabilidades

• Greet patients and facilitate registration process.
• Interview patients to obtain demographic and financial information.
• Collect insurance cards and update patient records.
• Handle cash drawer and daily deposits for co-payments and down payments.
• Maintain work queues and follow supervisor guidance.
• Provide high level of customer service to patients and coworkers.
• Answer calls, schedule appointments, and refer to clinical team as needed.
• Sanitize equipment and restock supplies.

Conhecimentos

Customer service

Data collection

Cash handling

Phone etiquette

Descrição da oferta de emprego

Building Location: Wahpeton Clinic Department: 1006160 REGISTRATION - EH SS Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience preferred

Education Qualifications:

No educational requirement.

FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline:

Compensation Range: $17.63 - $26.45

Employee Benefits at Essentia Health:

At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Find more than a job. Find more in yourself. Find your calling.

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.