Remote Patient Access & Scheduling Specialist

Essentia Health; Duluth (MN); On-site; USD 25,000 - 36,000; Full time

Job summary

Essentia Health is seeking a Patient Access Representative to greet patients, collect demographic and financial information, and ensure accurate registration and billing. You will coordinate with virtual registration and schedulers, manage payments, and provide cost estimates for upcoming visits.

The role involves scheduling follow-ups, updating medical records, and maintaining registration equipment. Prior experience in patient access or scheduling is preferred, with strong customer service and

Qualifications

• Interviews patients to obtain demographic details, financial information, and basic health information.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Performs point-of-service data collection, including co-pays and down payments, and reconciles cash drawer.

Responsibilities

• Answers incoming calls, schedules appointments, and directs to clinical team as needed.
• Interviews patients to obtain complete demographic and financial details for registration and billing.
• Maintains registration equipment between uses and restocks basic supplies.
• Completes patient checkout and provides cost estimates and itineraries for upcoming appointments.

Skills

Customer service

Demographic data collection

Cash handling

Appointment scheduling

Education

High school diploma

Patient Access Certification

Job description

Essentia Health is seeking a Patient Access Representative to greet patients, collect demographic and financial information, and ensure accurate registration and billing. You will coordinate with virtual registration and schedulers, manage payments, and provide cost estimates for upcoming visits.

The role involves scheduling follow-ups, updating medical records, and maintaining registration equipment. Prior experience in patient access or scheduling is preferred, with strong customer service and