Patient Access & Scheduling Specialist

Essentia Health; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Essentia Health is seeking a Patient Access role responsible for greeting patients, initiating registration, gathering demographic and financial information, and providing cost estimates for upcoming appointments. The position serves as a liaison between patients and clinical teams to ensure accurate data and smooth scheduling.

Responsibilities include collecting co-pays, handling cash, updating medical records, answering calls, and maintaining supplies while delivering compassionate customer

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor's instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor's instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Patient data collection

Customer service

Appointment scheduling

Cash handling

Clerical duties

Job description

Essentia Health is seeking a Patient Access role responsible for greeting patients, initiating registration, gathering demographic and financial information, and providing cost estimates for upcoming appointments. The position serves as a liaison between patients and clinical teams to ensure accurate data and smooth scheduling.

Responsibilities include collecting co-pays, handling cash, updating medical records, answering calls, and maintaining supplies while delivering compassionate customer