Patient Access & Scheduling Specialist

Essentia Health; Hayward (WI); Hybrid; USD 24,000 - 35,000; Part time

Job summary

Essentia Health – Hayward Clinic seeks a Patient Access Representative to greet patients, obtain demographic and financial information, verify insurance, and schedule follow-ups. You will support registration and billing processes for accurate care delivery and liaise with virtual registration reps and schedulers.

Responsibilities include collecting co-payments, updating medical records, answering calls, and coordinating care with the clinical team.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Job description

Essentia Health – Hayward Clinic seeks a Patient Access Representative to greet patients, obtain demographic and financial information, verify insurance, and schedule follow-ups. You will support registration and billing processes for accurate care delivery and liaise with virtual registration reps and schedulers.

Responsibilities include collecting co-payments, updating medical records, answering calls, and coordinating care with the clinical team.