Patient Access & Scheduling Specialist

Essentia Health; Duluth (MN); Hybrid; USD 24,000 - 36,000; Part time

Job summary

Essentia Health in Duluth, MN is seeking a Patient Registration Associate to greet patients, collect demographics and financial details, and ensure accurate registration and billing. The role involves coordinating with Virtual Registration Representatives and scheduling follow-ups as per physician orders.

The ideal candidate will handle insurance cards, update records, and manage cash collections with a focus on excellent customer service, accuracy, and regulatory compliance.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records.

Responsibilities

• Greets customers and facilitates the patient registration process in a timely, professional, and courteous manner.
• Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions.
• Completes patient checkout, schedules follow-up appointments, and provides patients with cost estimates and itineraries.

Skills

Customer service

Data entry

Communication

Education

High school diploma

Tools

EMR system

Scheduling software

Job description

Essentia Health in Duluth, MN is seeking a Patient Registration Associate to greet patients, collect demographics and financial details, and ensure accurate registration and billing. The role involves coordinating with Virtual Registration Representatives and scheduling follow-ups as per physician orders.

The ideal candidate will handle insurance cards, update records, and manage cash collections with a focus on excellent customer service, accuracy, and regulatory compliance.