Patient Access & Scheduling Specialist

Essentia Health; Jamestown (NY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with employer contribution

Tuition reimbursement

Job summary

Essentia Health in Jamestown Clinic is seeking a Patient Access / Registration representative to greet patients, collect demographics and financial information, and schedule follow-up appointments as needed.

You will liaise between patients and Virtual Patient Registration Representatives, ensuring accurate data, cost estimates, and smooth checkout processes for care and billing. Prior experience in patient access and related certification is preferred.

Qualifications

• Previous Patient Access Representative or Patient Scheduler experience.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Obtains copies of insurance cards and updates patient information in the medical record.
• Collects patient co-payments and down payments, reconciles cash drawer, and reports daily deposits.
• Manages work queues and provides courteous, responsive customer service.
• Answers phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment and restocks supplies.
• Performs other clerical duties as assigned.

Job description

Essentia Health in Jamestown Clinic is seeking a Patient Access / Registration representative to greet patients, collect demographics and financial information, and schedule follow-up appointments as needed.

You will liaise between patients and Virtual Patient Registration Representatives, ensuring accurate data, cost estimates, and smooth checkout processes for care and billing. Prior experience in patient access and related certification is preferred.