Remote Patient Access Scheduler – PRN

Intermountain Healthcare Inc.; City of Albany (NY); Remote; USD 27,000 - 35,000; Part time

Job summary

Intermountain Health seeks a PRN Scheduling Specialist for the Peaks Regional Office. This fully remote, as-needed role handles patient scheduling for appointments and procedures, pre-registration, and related administrative tasks.

Expect high call volumes across multiple locations and departments, with remote video interviews and potential on-site meetings when needed. The position requires a high school diploma or equivalent, 2+ years in revenue cycle or contact center work, and strong

Qualifications

• High school diploma or equivalent OR (4) years of revenue cycle experience.
• Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience.

Responsibilities

• Utilize multiple systems to perform all scheduling functions as needed.
• Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance
• Providing patients with preparation and location information.
• Correctly collecting and inputting patient data into the system.
• Validating patient insurance and explaining benefits as needed.
• Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties.
• Acting as a mentor for new hires as needed.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
• Performs other duties as assigned.

Skills

Customer Service Etiquette

Basic Medical Insurance Knowledge

Intermediate Computer Operating

Multi-Channel Phone Experience

30+ WPM Typing

Active Listening

Reading Comprehension

Critical Thinking

Active Learning

Complex Problem Solving

Education

High school diploma or equivalent

4 years revenue cycle experience

Job description

Intermountain Health seeks a PRN Scheduling Specialist for the Peaks Regional Office. This fully remote, as-needed role handles patient scheduling for appointments and procedures, pre-registration, and related administrative tasks.

Expect high call volumes across multiple locations and departments, with remote video interviews and potential on-site meetings when needed. The position requires a high school diploma or equivalent, 2+ years in revenue cycle or contact center work, and strong