Remote Patient Access & Reimbursement Specialist

Socket.dev; Field (KY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

401k plan

MyFlexPay access

Job summary

Cardinal Health Sonexus™ Access and Patient Support offers a remote, full-time role in the U.S. to manage patient therapy onboarding, prior authorization and reimbursement inquiries. The team handles sensitive data and collaborates with patients, pharmacies and physicians to resolve issues within defined authority.

Required are 1–3 years of experience and a High School Diploma or equivalent. Training runs 8:00am–5:00pm CST; shifts may vary during normal business hours.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership

Education

High School Diploma, GED or equivalent work experience

Job description

Cardinal Health Sonexus™ Access and Patient Support offers a remote, full-time role in the U.S. to manage patient therapy onboarding, prior authorization and reimbursement inquiries. The team handles sensitive data and collaborates with patients, pharmacies and physicians to resolve issues within defined authority.

Required are 1–3 years of experience and a High School Diploma or equivalent. Training runs 8:00am–5:00pm CST; shifts may vary during normal business hours.