Remote Patient Access Navigator

Providence Health & Services; Orange (CA); Remote; USD 30,000 - 39,000; Full time

Job summary

Providence is seeking a Care Access Liaison to provide patient-centered, coordinated access across a broad network of facilities and clinics. This role supports the Patient Engagement Center and serves as an entry point for patients into the health system, guiding them through physician navigation, scheduling, and health apps assistance.

Based with Providence Shared Services, the position emphasizes high-touch, respectful care, building relationships with patients and coordinating services

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.

Skills

Customer service

Virtual engagement

Job description

Providence is seeking a Care Access Liaison to provide patient-centered, coordinated access across a broad network of facilities and clinics. This role supports the Patient Engagement Center and serves as an entry point for patients into the health system, guiding them through physician navigation, scheduling, and health apps assistance.

Based with Providence Shared Services, the position emphasizes high-touch, respectful care, building relationships with patients and coordinating services