Remote Patient Financial Counselor

R1 RCM Holdco Inc.; United States; Remote; USD 21,000 - 29,000; Full time

Job summary

R1 RCM Inc. is seeking a remote United States-based team member to support revenue cycle operations.

This entry-level role focuses on prepays collection, financial assistance programs, and patient advocacy to help ensure timely payments and access to care. You will collaborate with Case Management, Clinical Staff, and external agencies to determine eligibility for Medicaid and other programs, guide patients through applications, and provide counseling on insurance benefits.

Qualifications

• High School - Equivalent experience will be considered
• No experience required

Responsibilities

• Initiate process for collecting prepays due and perform follow up activity to ensure maximum collection is achieved.
• Identify hospital, public financial assistance programs for patients unable to meet their financial obligations.
• Work with Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage.
• Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Contact/check insurance carriers and websites for non-automated eligibility and act as an advocate for the patient.
• Notify manager, physician and servicing department of possible delay of service for any elective, urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.
• Perform all other duties and projects as assigned.

Education

High School - Equivalent experience will be considered

Job description

R1 RCM Inc. is seeking a remote United States-based team member to support revenue cycle operations.

This entry-level role focuses on prepays collection, financial assistance programs, and patient advocacy to help ensure timely payments and access to care. You will collaborate with Case Management, Clinical Staff, and external agencies to determine eligibility for Medicaid and other programs, guide patients through applications, and provide counseling on insurance benefits.