Remote Bilingual Patient Access Specialist

R1 RCM; United States; On-site; USD 22,041 - 31,684; Full time

Job summary

R1 RCM is seeking a Bilingual Patient Access Representative for a remote role in the United States. You will be the first point of contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

The role emphasizes excellent customer service, clear communication, and the ability to handle high-volume inquiries while maintaining empathy for patients in stressful situations. Background checks and vaccinations may be required.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills (Bilingual English/Spanish is preferred).
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Bilingual Patient Access Representative for a remote role in the United States. You will be the first point of contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

The role emphasizes excellent customer service, clear communication, and the ability to handle high-volume inquiries while maintaining empathy for patients in stressful situations. Background checks and vaccinations may be required.