Remote Patient Access & Engagement Specialist

Agence PROvidence; Washington; Remote; USD 45,000 - 65,000; Full time

Job summary

Providence is seeking a Patient Access professional to streamline entry points across its care network. You will assist patients in scheduling appointments, navigating the system, and coordinating access to services with a patient-centered approach.

The role emphasizes responsive communication, empathy, and accurate information delivery to patients seeking care within our health system.

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.

Responsibilities

• Coordinate patient access across facilities, institutes, and clinics within the health network.
• Schedule appointments and classes, assist patients navigating to care, and act as a frontline information resource.

Skills

Customer service

Phone support

Job description

Providence is seeking a Patient Access professional to streamline entry points across its care network. You will assist patients in scheduling appointments, navigating the system, and coordinating access to services with a patient-centered approach.

The role emphasizes responsive communication, empathy, and accurate information delivery to patients seeking care within our health system.