Remote Patient Access & Engagement Specialist

Agence PROvidence; California (MO); Remote; USD 25,000 - 34,000; Full time

Job summary

Providence Jobs is seeking a Patient Access Liaison to provide patient-centered, coordinated access across facilities and clinics. You will nurture relationships with patients seeking treatment, assist with scheduling, and serve as an entry point for health system information.

The role includes tier 1 technical support for patient health applications within the PEC team. Minimum requirements include 2 years in customer service (healthcare preferred) and 2 years of phone-based engagement with

Qualifications

• 2 years customer service experience, preferably in a healthcare environment.
• 2 years experience interacting with and engaging customers virtually over the phone.
• 1 year technical support experience (preferred).

Responsibilities

• Provide patient-centered, coordinated access to facilities, institutes, and clinics.
• Foster and nurture relationships with patients and those seeking treatment.
• Assist with scheduling appointments and classes; navigate within the health network.
• Serve as an entry point and informational resource for patients into the health system.
• Provide tier 1 technical support with patient health applications.
• Collaborate with the Patient Engagement Center team to deliver high-touch, personalized assistance.

Skills

Customer service

Phone support

Healthcare experience

Technical support

Job description

Providence Jobs is seeking a Patient Access Liaison to provide patient-centered, coordinated access across facilities and clinics. You will nurture relationships with patients seeking treatment, assist with scheduling, and serve as an entry point for health system information.

The role includes tier 1 technical support for patient health applications within the PEC team. Minimum requirements include 2 years in customer service (healthcare preferred) and 2 years of phone-based engagement with