Remote Patient Access Coordinator | Reimbursement & Support

Cardinal Health; Olympia (WA); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

HSA

Flex spending accounts

Disability insurance

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health’s Individualized Care team seeks a Coordinator to guide patients through payer and reimbursement steps, coordinating with payers, specialty pharmacies, and physicians to facilitate coverage and timely dispensing.

The role requires 1–3 years of experience and a High School Diploma, with Monday–Friday 7:00 AM–7:00 PM CST availability. This is a full-time, remote-capable position with a focus on secure handling of personal data and customer service excellence.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health’s Individualized Care team seeks a Coordinator to guide patients through payer and reimbursement steps, coordinating with payers, specialty pharmacies, and physicians to facilitate coverage and timely dispensing.

The role requires 1–3 years of experience and a High School Diploma, with Monday–Friday 7:00 AM–7:00 PM CST availability. This is a full-time, remote-capable position with a focus on secure handling of personal data and customer service excellence.