Remote Care Coordinator – Reimbursement & Access

Cardinal Health; Cheyenne (WY); Remote; USD 51,864,000 - 73,928,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k

MyFlexPay

FSAs

Disability insurance

Work-Life resources

Parental leave

Wellness programs

Job summary

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through intake, verify benefits, and coordinate with payers, pharmacies, and providers to facilitate coverage and timely dispensing of products.

You will also resolve payer/pharmacy issues and ensure a positive patient experience. The role requires 1–3 years of experience preferred, a high school diploma or GED, and availability

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through intake, verify benefits, and coordinate with payers, pharmacies, and providers to facilitate coverage and timely dispensing of products.

You will also resolve payer/pharmacy issues and ensure a positive patient experience. The role requires 1–3 years of experience preferred, a high school diploma or GED, and availability