Remote Care Coordinator – Reimbursement & Access

Cardinal Health; Helena (MT); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

Flex spending accounts

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle program

Job summary

Cardinal Health is seeking a Remote Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through intake, investigate health insurance benefits, and coordinate with payers, pharmacies and providers to enable coverage and timely dispensing.

The role emphasizes patient experience, technical expertise in payer processes, and collaboration with internal teams.

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health is seeking a Remote Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through intake, investigate health insurance benefits, and coordinate with payers, pharmacies and providers to enable coverage and timely dispensing.

The role emphasizes patient experience, technical expertise in payer processes, and collaboration with internal teams.