Remote Patient Access Coordinator

Cardinal Health; Santa Fe (NM); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health Savings Account

401k

MyFlexPay

FSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

The Coordinator, Individualized Care at Cardinal Health supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role guides patients through intake, investigates insurance benefits, and coordinates with payers, pharmacies and physicians to facilitate coverage and timely dispensing of product.

The role answers inbound questions and provides customer service and technical expertise, handling complex payer/pharmacy issues to

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Job description

The Coordinator, Individualized Care at Cardinal Health supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules. This role guides patients through intake, investigates insurance benefits, and coordinates with payers, pharmacies and physicians to facilitate coverage and timely dispensing of product.

The role answers inbound questions and provides customer service and technical expertise, handling complex payer/pharmacy issues to