Remote Partner Success Manager for K-12 EdTech

Teachers, Inc.; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

401k access

Wellness benefits

Fully remote work environment

Company-owned laptop

Flexible discretionary PTO

Job summary

Tutored by Teachers is hiring a Partner Success Manager to serve as a strategic partner to district and school teams, driving program success and long-term growth. You will own onboarding, renewals, and expansion opportunities while synthesizing client feedback for senior leadership.

The role requires 3–5+ years in Customer Success or Account Management, experience in K-12 education preferred, strong organizational skills, and up to 40% travel.

Qualifications

• 3–5+ years experience in Customer Success or Account Management.
• Experience in K-12 education, district and school leadership preferred.
• Strong organizational and project management skills; ability to prioritize strategically.
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value.

Responsibilities

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth.
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones.
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities.
• Synthesize client feedback to provide meaningful insights to internal teams & senior management.
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes.
• Proactively identify at-risk accounts and partner internally to mitigate churn.
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience.

Skills

Customer Success

Account Management

Project Management

Travel up to 40%

Stakeholder management

Job description

Tutored by Teachers is hiring a Partner Success Manager to serve as a strategic partner to district and school teams, driving program success and long-term growth. You will own onboarding, renewals, and expansion opportunities while synthesizing client feedback for senior leadership.

The role requires 3–5+ years in Customer Success or Account Management, experience in K-12 education preferred, strong organizational skills, and up to 40% travel.