Remote Partner Success Manager (Midwest Districts)

Teachers, Inc.; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Excellent healthcare coverage

Access to 401k

Wellness benefits

Fully remote work environment

Company-owned laptop

Flexible, Discretionary PTO

Job summary

Tutored by Teachers is seeking a Partner Success Manager to join our remote Customer Success team. You will serve as a strategic partner to district and school teams, lead onboarding for new clients, and manage your book of business to support renewals and growth.

The role requires 3-5+ years in Customer Success or Account Management, plus experience in K-12 education. You should be highly organized, able to drive client outcomes, and willing to travel up to 40% of the work week.

Qualifications

• 3–5+ years experience in Customer Success or Account Management.
• Experience in K-12 education, district and school leadership preferred.
• Willingness to travel up to 40% of work week.

Responsibilities

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth.
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones.
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities.
• Synthesize client feedback to provide meaningful insights to internal teams & senior management.
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes.
• Proactively identify at-risk accounts and partner internally to mitigate churn.
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience.

Skills

Customer Success

Account Management

Organizational skills

Project management

Travel readiness

Job description

Tutored by Teachers is seeking a Partner Success Manager to join our remote Customer Success team. You will serve as a strategic partner to district and school teams, lead onboarding for new clients, and manage your book of business to support renewals and growth.

The role requires 3-5+ years in Customer Success or Account Management, plus experience in K-12 education. You should be highly organized, able to drive client outcomes, and willing to travel up to 40% of the work week.