Remote Partner Success Manager – K-12 EdTech Growth

Teachers, Inc.; Los Angeles (CA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

401k

Wellness benefits

Fully remote

Company laptop

Flexible PTO

Job summary

Tutored by Teachers is seeking a Partner Success Manager to join our Engagement Management team. This remote role supports Los Angeles locally, focusing on strategic partnerships with districts and schools to ensure long-term success and growth.

You will own onboarding, renewals, and expansion opportunities, while synthesizing client feedback for internal teams. Travel up to 40% may be required to meet client needs and drive outcomes.

Qualifications

• 3–5+ years experience in Customer Success or Account Management.
• Experience in K-12 education, district and school leadership preferred.
• Strong organizational and project management skills; ability to prioritize strategically.
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy.

Responsibilities

• Serve as a strategic partner to district and school teams to ensure program success and growth.
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones.
• Own and manage your book of business: develop plans to support account health, renewals, and expansion.
• Synthesize client feedback to provide meaningful insights to internal teams and senior management.
• Lead renewal and upsell efforts, identifying opportunities based on client goals and outcomes.
• Identify at-risk accounts and mitigate churn with internal collaboration.
• Build trusted relationships across internal teams to align on partner needs and deliver seamless client experience.

Skills

Customer Success

Account Management

K-12 Education

Project Management

Travel readiness

Job description

Tutored by Teachers is seeking a Partner Success Manager to join our Engagement Management team. This remote role supports Los Angeles locally, focusing on strategic partnerships with districts and schools to ensure long-term success and growth.

You will own onboarding, renewals, and expansion opportunities, while synthesizing client feedback for internal teams. Travel up to 40% may be required to meet client needs and drive outcomes.