Remote Partner Success Manager EdTech & District Growth

Tutored by Teachers; Pasadena (CA); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare

401k

Wellness resources

Remote work

Laptop provided

Flexible PTO

Job summary

Tutored by Teachers is hiring a Partner Success Manager to support district and school teams from a remote base with occasional LA-area travel. You will lead onboarding, manage a growing book of business, drive renewals and expansions, and relay client insights to leadership.

A strong background in customer success and K-12 education is preferred, with up to 40% travel and a mission to close the opportunity gap.

Qualifications

• 3–5+ years experience in Customer Success or Account Management
• Experience in K-12 education, district and school leadership preferred
• Strong organizational and project management skills; ability to prioritize strategically
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Experience navigating and resolving client challenges, both internally and externally

Responsibilities

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Skills

Customer Success

Account Management

K-12 Education Experience

Project Management

Client Relationship Management

Travel willingness

Job description

Tutored by Teachers is hiring a Partner Success Manager to support district and school teams from a remote base with occasional LA-area travel. You will lead onboarding, manage a growing book of business, drive renewals and expansions, and relay client insights to leadership.

A strong background in customer success and K-12 education is preferred, with up to 40% travel and a mission to close the opportunity gap.