Remote Partner Success Manager - K-12 District Growth

Tutored by Teachers; Indianapolis (IN); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Excellent healthcare coverage

Access to 401k

Wellness benefits

Fully remote work environment

Company-owned laptop

Flexible, discretionary PTO

Job summary

Tutored by Teachers is seeking a Partner Success Manager to serve as a strategic partner to district and school teams, ensuring program success and long-term growth. You will lead onboarding for new clients, set clear expectations, timelines, and milestones.

You will own and manage your book of business, develop territory plans to support account health, renewals, and expansion opportunities, and synthesize client feedback to provide meaningful insights to internal teams and senior management.

Qualifications

• 3-5+ years experience in Customer Success or Account Management.
• Experience in K-12 education, district and school leadership preferred.
• Strong organizational and project management skills; ability to prioritize strategically.
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value.
• Experience navigating and resolving client challenges, both internally and externally.
• Willingness to travel up to 40% of work week.
• Commitment to TbT’s mission to close the opportunity gap and promote inclusivity.

Responsibilities

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Skills

Customer Success

Account Management

Travel readiness

Job description

Tutored by Teachers is seeking a Partner Success Manager to serve as a strategic partner to district and school teams, ensuring program success and long-term growth. You will lead onboarding for new clients, set clear expectations, timelines, and milestones.

You will own and manage your book of business, develop territory plans to support account health, renewals, and expansion opportunities, and synthesize client feedback to provide meaningful insights to internal teams and senior management.